Responsible gaming
Limits, time-outs, self-exclusion and independent help. The tools you need, one tap away in your account.
Open My AccountSet your own ceiling
Every Winner Island account opens with a default daily deposit limit chosen by the player at registration. From the Responsible Gaming dashboard you can set or update:
- Deposit limits: daily, weekly, monthly
- Loss limits: daily, weekly, monthly
- Wager limits: daily, weekly, monthly
- Session-time limits: 30 minutes to 12 hours per login
- Reality checks: pop-up reminders every 15, 30, 60 or 90 minutes
Limit decreases apply immediately. Increases require a 24-hour cool-off plus reconfirmation by email.
Time-outs & self-exclusion
Need a break? Winner Island offers a sliding scale of pause buttons:
| Type | Duration | Reversible |
|---|---|---|
| Cool-off | 24 hours | No - runs to the end |
| Time-out | 7, 30 or 90 days | No - runs to the end |
| Self-exclusion | 6 months, 1 year, 5 years | No |
| Permanent self-exclusion | Permanent | No |
All time-outs and self-exclusions block login, marketing emails and SMS for the full duration. Funds in the account remain available for withdrawal.
Independent help
If gambling stops being fun, these organisations offer free, confidential support:
- GamCare - gamcare.org.uk - 24/7 helpline + live chat
- BeGambleAware - begambleaware.org - free confidential advice
- Gambling Therapy - gamblingtherapy.org - international, multi-language
- AGOG - agog.nl - Dutch-language support
- Loket Kansspel - loketkansspel.nl - Netherlands government info line